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Product/Service Results
Includes: Innovation; New Product Introduction; Market Share and other Competitive Measurements; Quality and more.
Customer-Focused Results
Includes: Customer Acquisition and Repeat Customers; Referrals; Customer Satisfaction; etc.
Financial and Market Results
Includes: Sales; Profitability, Operating Margins, ROI, etc.
Workforce-Focused Results
Includes: Workforce Engagement; Recruitment, Retention and Tenure; Leader Development; Safety and more.
Process Effectiveness Results
Includes: Productivity, Efficiency and Responsiveness; Resource Optimization; Workforce Preparedness and Contingency Plans, etc.
Leadership Results
Includes: Best Places to Work Criteria; Enlightened Labor Practices; Organizational Strategy and Action Plans, etc. |
